Salesforce Vaccine Cloud Implementation Guide and there have been tremendous changes occurring in just one year, from 2020 to 2021. In the previous year, the whole world was sitting in a self-made restriction called lockdown. All thanks to the COVID-19 pandemic.
Millions of people have died. The world’s economy has come to standstill and the clock is still counting!
But now there is a sigh of relief! Why? It is because COVID-19 cases have come down. People are coming out of their house and getting acquainted with the new normal.
Another great news is that various countries have roll-out their vaccination programs to administer. Vaccine doses so as to tackle the given global pandemic.
Now, many enterprises are coming forward to help Governments, healthcare institutions, and other NGOs to distribute vaccines and immunize people at a much faster pace with the help of Salesforce consulting services.
One such organization is Salesforce that has recently launched its own Salesforce Vaccine cloud to help both private and public healthcare service providers to scale up their vaccine operations.
Starting from registration to scheduling the application of the COVID vaccine, it helps in managing all the aspects with great efficacy.
Why an organisation such as Salesforce is coming forward
Now a question arises. Why an organization such as Salesforce is coming forward? Offering efficiency for the proper functioning of healthcare services (those who are responsible for imparting COVID vaccination) across the globe?
The answer is due to the rise of one of the biggest hurdles in successful vaccination. It is the proper planning of distribution of the vaccine doses in billions and ensuring minimum wastage. Moreover, maintenance of efficiency and effectiveness are some of the aspects that must be taken care of.
To cope with such issues. Salesforce has come up with Vaccine Cloud. Which is a novel solution developed by a leading cloud-based software service provider (of-course Salesforce).
Salesforce assisting customers and health professionals to respond to the given pandemic with high proficiency.
Now in the given guide, the focus will be on the emergence of the Vaccine Cloud. Its role in enhancing successful vaccine doses, and how it must be implemented to offer greater results. Let’s venture more into it.
Introducing Salesforce Vaccine Cloud: Securing Perfect Vaccine Management At large Scale
Salesforce unveiled Vaccine Cloud on 27th January 2021 to ante up. Its effort to address the given pandemic by bringing. A surge in vaccine distribution whole over the world.
Why it came into existence? It was built to play a major role in developing a trusted, flexible, and deployable cloud platform. For it has effective and safe management of vaccine programs.
Before it, Salesforce had also launched Work.com that was devised to support the public sector and fulfill their vaccination needs.
Now with the wide availability of COVID-19 vaccines. Work.com changed to the Vaccine cloud to successfully address. The needs of their clients ranging from healthcare professionals, pharmaceutical companies, education institutions, and others.
Numerous technologies are incorporated in the given cloud solution. It’s effective addressing of a variety of challenges faced by healthcare providers and government agencies. It offers services in coordination with the AppExchange ecosystem to support vaccine needs such as:
- Inventory Management
- Scheduling Vaccination Appointment
- Clinical Vaccine Administration
- Consent from Patients
- Health Notifications
- Close Monitoring Outcomes post-vaccination
- Payment Processions
- And many others
There is a piece of excellent news! The Salesforce Vaccine Cloud solutions are now available globally in every region. Where there is a wide footprint of a given cloud-based organization. The next section will clearly explain the needful clients of the given Vaccine Cloud platform.
Clients for Salesforce Vaccine Cloud
Salesforce vaccine cloud assists the government, healthcare service providers, and other businesses to create a platform. Where they could build, design, and manage vaccine programs swiftly on the Salesforce Customer 3600 stage. Furthermore, these clients comprise the following:
A. Government (or Public Health) Agencies
They take the help of Vaccine Cloud to get access to the customer’s data. And insights for effective monitoring of their vaccination procedures and thus maximize the efficiency of their programs.
It includes various aspects such as:
- Provision of enough vaccine doses
- Close monitoring of patient’s results
- Taking data-driven decisions on meeting community health needs
- Managing risk factors
Besides, Vaccine Cloud comes with integration features that permit numerous health agencies to bring all health-related data together. Managing and track vaccine data at a single destination appropriately.
B. Healthcare Service Providers
They take the services of Vaccine Cloud software to modernize and simplify vaccination procedures like:
- Imparting training to staff
- Inventory management
- Planning payment and reimbursement solutions
Besides, it also provides notifications such as scheduling for the initial shot. Even offering a gentle reminder to people for their arrival to get the second dose.
What’s more, with a built-in capacity of Salesforce. It has become relatively easy to manage millions of patients from a safe and accessible platform from any location.
C. Businesses, Retailers, and Customers
With Vaccine Cloud at the helm. They can opt for simple registration and appointment process and even share their post-vaccination outcomes with their physicians easily.
Even more, they can receive a reminder to get a second shot, learn more about it. And can get an acquaintance to safety concerns regarding COVID-19 vaccines from any device.
D. Salesforce Partners
They collaborate with Salesforce to manage vaccination programs for the government. Healthcare centers in offering tested solutions to accelerate the given programs. Notable of them include MTX, IBM, Gavi, Infosys, Deloitte, and many more.
Innovative Ways Customers Use Salesforce for Efficient Vaccine Management
From a single dashboard. A thorough and 3600 viewpoints of health update is presented by Salesforce. Salesforce for the customers and thus assist them in responding at a faster pace to meet vaccination drive.
There are certain features that customers can utilize to make the vaccine administration program a more fruitful one. These features are:
A. Vaccine Inventory Management
It is crucial in maintaining adequate vaccine doses, syringes, and other safety equipment. Ensures their continuous supply to reduce their shortage during vaccination program.
B. Clinical Vaccine Administration
It evaluates that the medical professionals have received sufficient training before opting for vaccine administration. Moreover, it supports pre-arrival screening to minimize obstacles in vaccination drive.
C. Vaccine Appointment Scheduling
It ensures proper scheduling and distribution of the vaccine appointments. It is to ensure a large number of people gets vaccinated in a short duration by:
- Accepting digital consent
- Check health and protocol history
- Determine eligibility for vaccination drive
D. Public Health Notifications
The given cloud platform can deliver automatic notifications such as reminders, to-dos before going for vaccination, re-stock serum, equipment, and others to reduce the burden on the already depleted staff.
E. Digital Health Credentials
Vaccine cloud technology performs strict verification of health credentials and records to smoothen the workflow of health admins.
Notable Use-Cases for Salesforce Vaccine Cloud Distribution
I. The collaboration of Salesforce with Gavi to manage Vaccine Distribution
Gavi is a global PPP alliance. Gavi’s aim is to offer vaccines to children residing in third-world countries and save their lives. Recently in December 2020, its CEO announced a mutual partnership with Salesforce.
To distribute about two billion COVID-19 vaccine doses to poor people living in 190 countries. Up to the completion of the year 2021.
With its global alliance called COVAX and sufficient support from Salesforce Vaccine Cloud. Gavi has set its target to make COVID-19 vaccines available to every nook and corner.
So, working with Salesforce has allowed it to share critical healthcare info with its partners and thus ensures greater accountability.
II. The collaboration of Salesforce with IBM to manage Vaccine Distribution
Salesforce and IBM have joined forces to help organizations that want the safe and secure opening of public places. Without compromising with the private data of the individuals as part of the given initiative.
Salesforce Vaccine Cloud (previously Work.com) will integrate with IBM Digital Health Pass to develop a single hub.
Thus, necessary COVID-19 tests and corresponding vaccination can be done. To minimize risks and successfully verify the vaccine status of an individual.
So, with such effective coordination, employees can head back to the office are mesmerized by concerts, hotels. So they can thrive with arriving visitors and many more.
Major Steps to Implement Salesforce Vaccine Cloud
To focus on the positive implementation of Salesforce Vaccine Cloud, one must follow some actions to implement the Vaccine Cloud an eventful one. So, let’s take a voyage to extract essential aspects from these steps.
Step 1: Preparation
There is stiff competition among several organizations to launch one of the best vaccine management programs and why not? But what they lack is the creation of a flexible and agile plan that not only resembles one’s sincerity but also their readiness to create a unified technology platform.
How? It is done by going through the below-given stages:
a) Assemble Team Members for an Ideal Connection with Systems
A perfect way to develop a team is to identify and select members from health officials, government, health experts, and partners to form a core team that works together in creating a vision and developing approaches to tackle any unforeseen challenges.
Afterward, select a platform (must be cloud-based) that is:
- Easy to deploy
- Improvise business needs with continuous evolvement
- Reduce manual procedures by enhancing automation
- Proper connection with team members either in office or at home
In addition, the implementation set-up must be done within weeks to begin working sooner. As their maintenance is easy, the management has enough time to emphasize other challenges.
b) Manage Vaccine Resources through Accessing Key Perceptions
One must lay a major focus on data visualizations for identifying new trends so that health officials can take correct decisions to deliver visual insight.
It will then help in improving the management of the vaccine data in the most effective way.
Furthermore, do not forget to monitor the outcomes and manage the health records. By keeping these two things in mind, one can identify risk status that will help them to align the given data with their vaccine distribution plan and work according to it.
c) Utilization of Secure & Connected Platform
There should be a high level of security for a vaccine management system because it will help in creating a sense of trust among customers that there will be no compromise with their private health data.
Step 2: Awareness & Outreach
After preparation, creating awareness about vaccine immunization is a must because even an ample supply of vaccine is of no use if it is not utilized at the exact time.
If one wants to enforce belief, then one must increase visibility in their process and make their staff better informed before applying vaccine to the people. There are two ways to have a wide appeal for the client:
a) In Mind, Accessibility should be there every time
If an organization is designing an online program, then it should take the help of vaccine technology tools that meets accessibility standards and comes in multiple local languages so to reach all the people in their respective area.
b) Engagement must be there on Any Channel
If one wants to reach their message in every part of the world, they should create a two-sided multichannel communication strategy. Besides, solve the customer’s concern regarding vaccines by engaging them on channels such as social media, email, SMS, and even their official website.
c) Arise of New Information must be Conveyed Immediately
Of course, there will be quick movement in vaccine management, but keeping people in the loop about new info will convey that they are committed to ensure safety and decrease barriers that are creating hurdles in the execution plan.
Step 3: Administration
After the creation of awareness, the next step should be to use a technology platform to enhance confidence among the people that the right person will receive their dose at the scheduled time with being carefully monitored about the outcomes. To administer perfectly, one must follow these steps:
a) One must Ensure Equitability in the Procedure
There must be a clear understanding of the technology among the customers and its usage should be voluntary not enforced. Also, they must know the way to collect their data and its utilization and even know about the extent to control the information. If a person refuses to work on it, the alternatives must be readily available to them.
b) Focus on Appropriate Inventory Management
There will be a limitation in maintaining supplies of COVID-19 vaccines. So, planning for an additional subset for groups at higher risk will help an organization to meet the requirement of doses for needy individuals efficiently.
c) Scheduling Appointments & Follow-Ups
The cloud technology used by companies must be agile enough to manage the scheduling of more appointments with increasing application of doses to the people. Besides, there should be streamlining of the end-to-end process through:
- Provision of easy appointment scheduling
- Collection of information in a secure platform that can be used by staff later
- Securing details about vaccine administration and linking it to the vaccinated person
Step 4: Program Monitoring & Community Safety
After immunizing millions of people, one must feel a sigh of relief, but one must not forget monitoring post-vaccination. With Vaccine Cloud at the helm, analyzing the latest trends will be relatively easy for accessing outcomes and identifying flaws. It will help in offering updates for those who have received the vaccine, and those who are waiting. It shall ensure transparency and visibility to build mutual trust among their constituents.
a) Track Outcomes through Technology Platform
The key to understanding the mindset of those who have been vaccinated is through determining the effectiveness of the vaccine program and its broader impact on society. With the help of the advanced tool, health professionals can understand the behavior of vaccines on the beneficiaries and can report the outcomes on the dashboard.
b) Before Reopening, One Must Ensure Community Safety
It will be a herculean task to reopen community spaces in the months after the ending of mass vaccination campaigns. So, organizations must use tools to update health status like immunization on the platform on the regular basis. Issuing health passports will be of greater significance for employees as it will ensure greater safety and security.
Salesforce Vaccine Cloud Wrap Up
COVID-19 vaccination is one of the largest public health programs never seen in the past. Utilization of the Salesforce Vaccine Cloud will help in quickly managing info while maintaining agility as more and more population becomes eligible for vaccination.
Likewise, preserving transparency in data sharing will boost the confidence among more people to get vaccinated and thus make the whole program a successful one.
What’s more, the success of Vaccine Cloud will have long-term benefits. It will not only help to cope-up the current pandemic. But will ensure that organizations will be better equipped in managing future health crises gleefully.
Thus, in the words of Salesforce CEO, Mark Benioff- Through our cloud technology, vaccine management program will achieve notable results to pass-off the current pandemic and pave way for safe return to the normal life.’