Every high-performance marketer knows that optimizing revenue is a continuous journey and not just an endpoint. The customers’ life cycle is based on the customers’ behavior, and that evolves on the basis of their needs and the right time for them to buy. They need to go through the right channels to ensure that they choose you to provide them with what they need. Although the customers’ life cycle may be dramatic at times, the end results are usually excellent.
A good sales team is a result of effectively attracting prospects, generating references, closing sales, optimizing customer relationships, and managing the sales funnel. With a CRM in place, you can better track your sales activities, every lead, opportunity, and a customer can be monitored, and changes can be made in the sales process if required. A sales CRM helps you empower your business and manage your relationships with your customers and prospects better.
Here are eight ways in which CRM leverages your customers Life Cycle.
Better Prospect and Customer Data:
Target the right person
A sales CRM allows you to manage the customers’ information and connections in various ways. It helps you open doors to create and collect pertinent information about your clients and prospects. This enables you to boost your sales and marketing campaign which lets you target the right person at the right time.
Maximizes Mobile Sales and Marketing
To compete with mobile customers, you need to have mobile marketing and sales: Every single customer now owns a smartphone, so there is an increase in the demand for mobile marketing, and a hence mobile CRM is a must have for any business irrespective of the size. Investing in good sales CRM that recognizes the need and maximizes mobile sales and marketing opportunities is very effective for customer and prospect support and outreach.
Track Your Prospects Better
With a good sales process and CRM, your sales team will be able to attract more prospects, generate qualified referrals, manage existing customer relationships, and closing sales. You will be able to grow your revenue as the CRM will let you track your sale cycle including generating leads and customer status.
Nurture Your Leads Better
Qualifying a lead can be a very tricky proposition, your team can spend a lot of time nurturing a lead that can never result in the closing of a sale. A sales CRM will be able to take a look at the prospect’s behavior and gauge the likeliness of a prospect investing in your product or sales. The software can dive into the customers’ data and come up with results as to whether the prospect will be converted into a lead. Being able to qualify a lead better will help you save a lot of time as you can effectively trim out the prospects in your sales funnel that does not show much inclination towards buying something.
Enjoy your social CRM and let your customers enjoy it as well
A social CRM integrates social media with your CRM strategies. There is a lot of competition on social media between the various businesses no matter the size or the market. Social media can help you boost your brand and build awareness about your business within your customer.
Focus on the Analytics
To continually help your business grow you need to be able to look at what works and what doesn’t. You need to find out why your customer chooses to buy your product and why they don’t. Your sales CRM will be able to forecast your customers’ inclination towards making a purchase. There is a wealth of data that your CRM mines and this data are what you can use to access and analyze your customer information in real time and provide opportunities for your sales and marketing professionals to collaborate with each other and come up with the best tactics to make more sales.
Boosts Customer Retention
With a CRM you will be able to get the best possible view of your customers. You can use the tools provided in the CRM and successfully track the marketing campaigns, targets and at the same time anticipate the customers’ requirements. With all of this information, you will be able to meet your target customers, identify their attributes, and improve your customers’ overall experience.
Your customers may not thank you specifically for using a CRM, but most CRMs help you elevate your relationships with your customers and take it to the next level. There will be an increase in the interactions between your sales team and the customer which will then make your sales team more effective with their tone, purpose, and timing. Improving your response to the customer can help you accelerate your performance and in return give you a priceless commodity, i.e. Customer Loyalty.
A CRM system can make it easier for you to manage your customers and have a clear idea of what they need and expect from you. This results in higher rates of customer satisfaction which will then result in your team being able to close more sales and increase your revenues.