Having a professional delivery service is a great way to increase the restaurant revenue, and profit margin. Online food ordering and delivery services have flourished in the 2020 market and it has completely changed the way traditional restaurants function in the pandemic situation.
According to the recent research statistics on restaurant online ordering, the following observations are made.
The participation of the digital channel sales in overall food delivery sales will be 30% in 2025.
Among the overall consumers, 20% of them spend off-premise orders rather than direct dine-in experience.
Conducting loyalty programs within the app and the satisfactory services make 45% of consumers prefer mobile ordering.
Among the group of restaurant operators available in the market, 60% prefer online delivery platforms.
With the inclusion of online platforms, the delivery sales meet the overall revenue of 365 bn USD worldwide by 2030.
After finding this enormous growth value, the restaurant owners available in the on-demand market switch over to online platforms in order to get a wide range of familiarity. To meet this huge demand, UberEats is turned to be one of the familiar mobile apps among restaurant owners.
With the top food delivery services like UberEats, the restaurant business has taken its service to the next level. This brought significant digital food ordering and delivery sectors into the market.
However, there are few poor delivery services that damage the restaurant name and services. Hence, it is essential to upgrade the restaurant workflow towards customer satisfaction and bring the restaurant name as familiar in the market.
This article will tell you how to get a master in the online food ordering and delivery service with an app like UberEats. Here are the 8 effective ways to be followed to uplift restaurant sales in the 2021 market.
Using the Right Technology for the Restaurant Operations
Online ordering system has become quite popular in recent years and it is considered the most preferred medium for ordering food from anywhere. Food delivery services like UberEats act as the best system for restaurants to manage their restaurant activities with a personalized restaurant panel.
Once you have decided to get into the online platform, then it is a must to choose the right POS. This will automatically collect the orders from the customers in various locations via online platforms.
This saves time from manually calculating the orders. As much as the technology is used in the restaurant business, the online ordering experience on both sides of the users is an improved one.
Ensuring Clear Communication and High Customer Interactions
Phone orders still live in some restaurants but they are inefficient in the current restaurant business model. Ensuring the staff is well trained in answering the customer’s calls and inquiring the customers queries timely. Train them to confirm whether they are able to handle different kinds of customers in the right manner.
Implementing cloud telephony can avoid missing orders in peak hours. When the line is busy and there is a chance for dropping the orders from the other customers. Cloud telephony will automatically transfer the waiting line to the next number. Thereby, all the call orders will be maintained seamlessly and hence you can keep tracking the orders effectively.
Also, the intercommunication between the restaurant owners and the delivery executives attached to the app-based delivery business model proves the high-quality of the delivery process.
Creating and Customizing the Online Menu Rapidly
Having online menu flexibility is another boom for restaurant owners in 2021. Yes, they can manage their menu and update it constantly according to the availability of the inventory. This also reduces the unavailable orders and the customers can check the updated menu cards in real-time without any lags.
The updated online menu cards will be automatically updated to the end customers from anywhere. In the menu card, you can also include the customization option in the customer’s interface. Therefore, they can decide their orders either by now or save them for later. By providing this flexibility, user engagement can be improved, and easy to convert them into potential customers.
Permitting to Track the Deliveries With the Technologies
You can take the advantage of technology to simplify your users’ workflow. Assigning the right technology to make the delivery executives take the orders from the customers and deliver within the allotted period. With this tracking of online orders during the trips, the customers are getting enough awareness about the location of orders and plan for the next stage.
The delivery service can be kept tracked and let the customers know the exact delivery time via a well-developed POS. The restaurant owner can take a look at the entire process of the delivery agent’s performance from picking up the order to delivering it to the right customer.
Delivery agents can also customize their route to reach the destination shortly. With this feature, the delivery executive completes the delivery service within the time period and this may allow them to carry more orders per day. Hence, productivity is getting improved.
Providing Great Service in a Short Duration
Providing excellent service to the customers is not just limited to serving them in the restaurant. You must give the same experience to the customers in the takeaway option too. Food can be delivered hot without getting it cool, this will make the customers think that it is freshly cooked and delivered.
Giving special add-ons on high orders or during special occasions, and packaging the food safely will make the customers order again. Yes, once the package and the offers are good enough. Then, customers are tempted to place their orders rapidly in your restaurant. Taking care of such necessities is a must in online business.
Another Source of Delivery Drivers
Still, we are not fully recovered from the COVID-19 pandemic, it’s better to keep up social distancing from the people. Therefore, building a robotic delivery service can improve the delivery quality as well as keep your customers in a safer zone. Today many restaurants are starting to deliver their food through drones and robots.
According to the market survey, nearly 70% of the revenue was gained by online food orders on average. This keeps the service very healthy and safe even during a pandemic attack. By implementing the perfect delivery app-based modules, the outsource delivery agents process the orders in minimal operating time and this will be the effective one during peak hours.
Proper Delivery Address and Destination
Most of the food delivery was late and delayed due to improper use of the address given by the customers. This has been a major mistake in the food delivery service. But, technology has overcome it with GPS navigation. By enabling the navigation, the customer can share their real-time location with the delivery agents and the restaurant.
Focusing on the Customer’s Feedback and Rectifying
Customer’s expectations and the way of their needs keep changing, keeping up the service according to the customer’s needs is the important criteria for the restaurant owners to stay for long-time in the market. Brings high chances to succeed in the upcoming market space.
By developing a feedback feature, you can easily know the customer’s experience and their needs on each delivery. It is considered the easiest way to get in touch with your customers and fulfill their needs.
When it comes to the online restaurant business, it is a must to have the required key-features to enrich the service and boost up sales. With the help of the UberEats clone, you can easily compromise the success of your restaurant business in 2021. Since the food delivery business model has a huge impact in the upcoming years, this is the right time to start yours today with the aid of a suitable techie-platform.