customer service

How is Customer Service Capturing 2024 and Reaching a New Digital Frontier?

Among the many things that have significantly altered by Covid-19 and the disturbance it has exacerbated is that businesses...

Jun 8 · 3 min read >

What are the top use cases for RPA in 2024?

A side effect of living in the digital age is the growing number of automation applications. We have seen...

May 27 · 3 min read >

What Is a Hybrid Call Center?

Both inbound and outbound communications are vital to a call center. Managing the two important functions is sometimes challenging....